Hiring a painter shouldn’t feel confusing or stressful, especially when you’re trusting a company to work on your home. At Horner Painting, we’ve spent over 25 years perfecting a simple, transparent, and customer-first process. From the moment you call to the final walk-through, we want your experience to feel E.A.S.Y. because that’s the standard we promise.

Whether you’re repainting your exterior, refreshing your interior, staining your deck, or updating cabinets, here’s exactly what you can expect during a Horner Painting estimate and the full journey that follows.

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1. 📞 Your Initial Phone Call

Your experience begins with a friendly conversation with our team. During this call, we:

• Learn about your project, goals, and vision
• Answer all your questions
• Explain our process so you know what to expect
• Gather key details to prepare for your on-site estimate

Our goal is to start things off with accuracy, attentiveness, and great communication; because people matter most to us.

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2. 🏡 Your Free On-Site Estimate

On the day of your appointment, you’ll receive a same-day precise estimate.

During this visit, we review:

• Project details and scope
• Warranty information
• Payment terms
• Scheduling expectations
• Communication methods (call, text, or email)

Once you're ready to move forward, we’ll help you choose the perfect time to schedule your project.

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3. 🎨 Complimentary Color Consultation

Once your estimate is approved, you can request a free in-home color consultation with our award-winning color designer, Rhonda Fortunato.

She will:

• Visit your home
• Discuss color ideas and inspiration
• Apply color samples
• Bring swatches from Sherwin-Williams
• Help you confidently choose the perfect palette

If you’ve already selected your colors great! We’ll move right into project planning.

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4. 📅 The Fine Details & Project Planning

Next, we’ll review all logistics with you to ensure your project starts smoothly and stays on schedule. We’ll confirm:

• Start date and arrival time
• Power washing (for exteriors)
• Repairs or prep needed
• Any access or prep considerations
• Expectations for each step

This step ensures we’re all on the same page and ready to bring your color vision to life.

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5. 🧼 Prep & Painting (Interior or Exterior)

Exterior Prep Expectations

Before we begin painting your exterior, we ask that you:

• Turn off sprinklers during the project
• Keep pets safely inside
• Give us 12 inches of clearance around plants
• Remove hoses, décor, fragile items, and tripping hazards
• Ensure windows and doors are closed for power washing

We’ll help move heavy outdoor furniture and handle all surface prep on painting day.

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Interior Prep Expectations

For interior projects, please:

• Remove small décor, fragile items, frames, and artwork
• Move or note specialty furniture
• Clear counters, shelves, closets (if being painted)
• Relocate toiletries and personal items
• Make temporary plans if bedrooms or bathrooms will be inaccessible
• Disconnect electronics

Our team moves large furniture and protects all belongings with drop cloths and masking.

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Painting Day

Your Crew Leader will:

• Meet with you onsite
• Review the daily plan
• Protect all surfaces
• Prep and begin painting
• Keep you updated throughout the project

Your home, belongings, and comfort are always our priority.

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6. ✔️ Final Walk-Through

Once your project is complete, we’ll tour the finished work with you. This is your time to:

• Inspect the work
• Ask questions
• Request any touch-ups
• Ensure everything meets your expectations

We leave your home clean, refreshed, and looking beautiful.

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7. 🤝 The Horner E.A.S.Y. Approach

You should never have to wonder if you chose the right painter. That’s why we’ve built our entire process around our E.A.S.Y. standard:

E — Estimate: Honest, detailed, on-site
A — Always in the Loop: Clear, consistent communication
S — Solutions: Expert help with colors and vendor partnerships
Y — You’d Recommend Us: Our goal is to earn your trust so fully that you’d feel confident referring us to your friends and family

It’s our way of ensuring every customer feels supported from start to finish.

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8. 🛠️ Our 5-Year Warranty

Your project is protected with Northern Colorado’s strongest guarantee:
A 5-year, no-exceptions warranty on all prep and painting work done by Horner Painting.

No fine print. No exclusions. Just peace of mind.

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9. 💸 Refer & Earn: Our Customer Referral Program

We loved working with you, now you can share the experience and earn cash!

Refer a friend → They save → You earn a $100 check once their project is complete.

It’s our way of saying thank you for spreading the word.

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🎉 In Summary

A Horner Painting estimate isn’t just a price, it’s the first step in a customer-focused, guided, and stress-free experience. With transparent communication, free consultations, expert crews, and the strongest warranty in the region, you can feel confident you’re choosing Northern Colorado’s most trusted painting team.

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